How to Help A Hoarder

Medical definition of hoarding (Mayo Clinic): “Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs” – Mayo Clinic.

How to Help a Hoarder

Hoarding is a medical disorder and must be treated as such. As a company that provides cleaning and professional organization services to hoarders we like to give constructive advice on how to help hoarders through their journey to recovery.

Topics of this Article (click on the topic link to go to that topic):

1. Helping the Hoarder Find a Cleanup and Professional Organization Service:

When talking to a hoarder one must take into consideration the emotions, state of mind, and goals of the individual to help them ultimately succeed.

Here are the do’s and don’ts of talking to a hoarder (click here: for an in depth article on do’s and don’ts of talking to hoarders):


  1. Connect with the Individual
  2. Seek Professional Help
  3. Continue to Talk with the Hoarder About the Situation
  4. Talk About Safety
  5. Agree That the Items Are Important
  6. Talk About Keeping Everything Confidential
  7. Ask the question of Why – In a Respectful Tone
  8. Promote Donation
  9. Be Patient
  10. Hire a Professional Hoarding Cleanup & Organization Service (remind the hoarder of the ultimate goal, being able to see family and friends and host events at home again!)


  1. Make Fun of the Hoarder's Situation
  2. Say Let's Get Rid of All This "Stuff"
  3. Get Angry
  4. Try to Reason with the Hoarder Right Away
  5. Touch the Hoarder's Items In the Beginning
  6. Treat the Hoarder Like a Child
  7. Treat Hoarders Like Criminals
  8. Make a List of All of the Tasks to do At Once for the Hoarder
  9. Ask Why They Hoard – In a Disrespectful Tone
  10. Let this Hoarding Situation Stress You Out

2. Helping the Hoarder Find a Cleanup and Professional Organization Service:

Address Our Mess, as part of our service, are capable of suggesting licensed mental health professionals that specialize in hoarding. See our updated list of mental health professionals to find Address Our Mess approved mental health professionals in your area! We service all 50 States and Washington D.C.

3. Helping the Hoarder Find a Cleanup and Professional Organization Service:

This is where the hoarding cleanup service and professional organizing & sorting service comes in!

How We Work:

1. Inquiring:

The hardest part is seeking help. This is why we make sure to respond quickly and effectively. There will be no judgment and everything will be kept completely confidential. Our customer service rep will gather information needed and answer any basic questions. Your information will be passed to the estimator in your area who will better serve you.

2. Assessment:

Each situation is completely unique and we will treat it as so. The estimator will call and set up the date and time to meet at the property for an onsite free estimate. This is when they set up your customized plan of action with you and schedule any services.

3. Sorting:

This is the step that really sets us apart from other companies. Our team of specialist will help you sort through your clutter one area at a time. We take care of the disposal and the delivery of your donations to your favorite charity.

4. Organizing:

Let us help you achieve your goal! Our dedicated staff will work with you to return your home to a healthy functional environment once again.

5. Cleaning:

Whether it’s broom swept or full service cleaning we can make sure your home is sanitized and cleaned to your satisfaction! We are here to help.

Call 410-589-2747 for more information. We are here to help!

Fri, 01/31/2020 - 17:42 by Raymond Featherman