When there is a hoarding issue, understanding the issue and communicating with the hoarder is the key to progress. Saying or doing the wrong thing can effectively shut down communication and stop further progress.
Hoarding is a recognized condition in the Diagnostic and Statistical Manual of Mental Disorders (DSM-5). While most may want to handle a hoarding situation quickly, as hoarding is a condition it should be handled with care and patience. Understanding the condition first will help with communication and the cleanup process.
Use the Do's and Don'ts lists below as a general guide, but if you would like to discuss more details on your specific situation then contact us.