Company Background History
Address Our Mess is a professional specialty cleaning company that handles hoarding, clutter, sorting, removal and larger organizational projects. The company was started by Jeff Cohn and Josh Rafter after receiving calls asking for cleaning help and the removal of items in a home. But before “just jumping into” the hoarding clean up business, otherwise known as hoarding abatement, Jeff and Josh decided to make sure that Address Our Mess offered the best services by ensuring:
- An emphasis on the psychological component of the hoarder
- Compassion and non-judgment towards the hoarder by all employees
- Continual training and education for all employees from top experts on all areas of hoarding
- All vehicles do not mention hoarding or organizational services in order to protect the hoarder’s privacy
- All employees pass all background checks, including criminal and drug related checks
What Jeff and Josh also noticed was the fact that most “hoarding clean up” companies were just junk haulers or junk removal companies. Most of these companies had employees that were used to lugging out junk and unwanted items in people homes. Many of these employees were not trained to deal with the psychological tenderness of hoarding. In addition, as a majority of hoarders are highly intelligent, educated, and well-respected members of our society, most junk hauling employees were not trained in etiquette and social graces that are necessary for working with these individuals. Jeff and Josh decided that Address Our Mess would be different than the junk haulers and junk removal companies.
Address Our Mess has devoted itself to be connected and to studying with the most respected and knowledgeable experts in hoarding. The company joined the National Association of Professional Organizers and are working on their professional organizer designation. They also became members of the Institute for Challenging Disorganization (formerly known as the National Study Group on Chronic Disorganization). The ICD is an organization of the most respected experts on hoarding issues and is striving on the research to best assist hoarders.
As you can see Address Our Mess is not your ordinary junk hauling and restoration company. Our mission is to assist hoarders in creating a livable condition with respect to their feelings and emotional needs. Address Our Mess will continue to search for the latest in hoarding clean up research and hoarding information. It is our goal to help and assist hoarders in all aspects of their condition, not just cleaning and the organizational needs.
Client privacy is a major corner stone in Address Our Mess’ philosophy. Under no circumstance and situation, will any knowledge of the hoarder’s condition be mentioned to anyone outside of the Address Our Mess family.
To help protect the privacy needs of our hoarding clean up clients, we also offer additional services reducing the need for our clients to bring other contractors into their homes. These services include:
- Clutter sorting and removal services
- Donating items in good condition to the charity of the client’s choice
- Deep cleaning in order to ensure a sanitary environment within the home
- Professional organizational services
If you or a loved one has a hoarding issue, we want you to feel at ease in contacting us. We are not here to pressure you and feel it is our duty to send and inform you as much information as possible about hoarding. Please use us as your resource.
Company Logo History
- February 4, 2012 – Address Our Mess was formed with our original logo.
- 2014 – Address Our Mess expanded into 5 new states and created a logo for marketing materials that was designed for simplicity.
- May 2, 2016 – Address Our Mess created a new logo which was simple and could be used for all purposes of the brand.
The company has a mission to help and give a fresh start to as many people as possible. It delights us to hear feedback from our customers about how we’ve helped and where we can improve our service. The team of professional experts doesn’t just complete hoarding jobs but also other larger cleanup jobs of teachers, collectors, move outs, estate clean outs and other types of projects which require us to look for items of value to save for the homeowner. The team has been trained to ask the client about items which we feel may be valuable to the customer. This doesn’t have to be just a monetary value but also a sentimental value to the customer. Our team is trained to find lost items in a home and knows how to deal with multiple items which may be a useful donation to certain charities.
Address Our Mess has a mission to help others as out mission statement is “We Clean Up Your Life“. The staff stands by this mission statement and we take great pride in cleaning up hoarder’s homes but always regular everyday people who just can’t find the time to clean up their personal space. Let us come in and help to clean your home and make it livable again.
Clean Up Locations are located throughout the United States and we service your local area with people who are compassionate and friendly. Because of the private nature of some cleanup situations, we don’t always send a local crew to your home for fear of someone knowing them. Depending on the project, you may get someone local or someone from a surrounding state. We take your concerns seriously and cater our cleaning to your needs while making sure to keep things private.
Questions about the company or just general inquires about how we can help are always welcome. When your sending us an email it’s through a secure channel and we don’t sell your email or use it for any other purpose but to communicate back to you. We don’t mind the simple questions or if your just looking for more information on how we can help with your hoarding cleaning or other specialty cleaning service.
Call us today for a free no obligation estimate for your clean up project. Why not? It’s free.