Testimonials

Cleanup Reviews

hoarding testimonial Maryland George and his crew took the intitiative to get everything done to our complete satisfaction before walking out the door Friday evening at the end of the third long day. Skipping lunch and rarely taking a break, they made us feel tired just watching their frenzy of activity. After initially walking through the project items and then taking care to cover or move furniture and carpet, all the wallboard holes were patched and carefully painted to match the existing color…we would like to register our appreciation for Eric and his crew who came out on short notice.hoarding testimonial MD
~ G. Schrenk. Maryland

hoarding cleanup testimonial I wanted to let you know that I received the package of some final items found in Jeff’s house. I know that Darnell was keeping his eyes open for special things, just in case. He had called me a few days after we left to tell me about the old, blown-up photo of Jeff in front of his newly bought house, from years ago. What a treasure, and I’m so glad to have it! There were many other precious photos and items. We so very much appreciate that they’ve all been sent to us! hoarding cleanup testimonials
~ S. Fitts. Maryland

hoarding testimonial New Jersey I just wanted to thank you for the excellent work your crew did at our Roselle client’s apartment. I dropped by during the first day of clean up and I was so impressed with your staff, they were so quiet and gentle. Elie said that the foreman, Jerry, expertly handled our client who has a tendency to be very manic and agitated. hoarding testimonial NJ
~ C. Kaiser. New Jersey

hoarding testimonial Michigan Josh,
Just wanted to say your team, lead by Ben, did an excellent job at Mr.(Kept Confidential)’s house last week. They communicated every step of the way and accomplished a lot in a little bit of time. Its almost like Pete got a new house out of the deal!!
If you ever need a reference for any future work, I’d be happy to do so on your company’s behalf!!!hoarding testimonial Michigan
~ Stan R. Michigan

hoarding testimonial West Virginia Hello Josh and Meagan, I want to thank you again for the good work your team did in helping us get my sister’s townhouse to a “legal” state.  As you know, it was and is a stressful time for my sister and also for me.  We didn’t quite know what to expect when we hired you but knew we had to do something.  The assurances you gave me, Josh, when we spoke initially and all through the process, were carried out by Carlos and his team beyond our expectations.  Those young men are the hardest working, most dedicated guys I have ever encountered.  Their work is not pleasant work and the conditions they work under are horrific.  Even so, they were ALWAYS extremely polite, kind, gentle and considerate of me and of my sister.  They never appeared annoyed (even though I’m sure they were……) when my sister would change her mind about what to keep, what to get rid of, etc.  Also, every time there was a new wrinkle in the process and I had to consult with my brother, they were very tolerant and helpful.

Again, I am amazed that they were able to accomplish all that they did during the 6 days they worked on Paula’s town house.  My gratitude to them, and to you for providing such a service via such wonderful employees is profound.

Please convey to Carlos, Jose and Jamal whatever accolades are appropriate within your organization for a job very well done.hoarding testimonial West Virginia
~ Pam K. West Virginia
hoarding testimonial MichiganHi Josh….Your excellent crew, led by Ben Jensen, just left our property in Flint, Michigan and cleared out 60 years worth of collecting, hoarding and just plain STUFF ! They were extremely respectful ( no matter what was discovered ), professional, thorough and efficient….I cannot thank you and your team enough for handling what could have been a painful experience, as this was due to the sudden death of my husband’s Mother.
The fact that my husband and I live in Shanghai, China and needed to this done quickly made your teams efficiency even more vital.
We could not be happier with the result. You will more than likely be hearing from us again, should we encounter similar circumstances.
Please use me as a reference anytime at this email address. Again, we are so grateful that you were there!hoarding testimonial Michigan
~ Chuck and Mary M. Michigan
hoarding testimonial VirginiaHi Amanda, The crew was GREAT! friendly, very helpful, easy to contact before they got here….they were able to work around us a little bit when my brother wasn’t quite done with one room and still got everything done! I’m VERY impressed!! And very happy with the job! Please let them know they did an EXCELLENT job. I had doubts that three people could do it, but they are indeed professionals.hoarding testimonial Virginia
~ Gabe, Virginia
hoarding testimonial Washington DCHi Josh, I wanted to follow up with you regarding our experience with Address Our Mess.
Let me start by saying the whole process from beginning to end was excellent and totally professional. This was a first time experience for my sister and I dealing with a relative that had past away and who also suffered from hoarding. Not once, from you Josh or your guys was there any hint of negativity or judgement in any way. We had a very short time in which to accomplish this job and we were met with a few obstacles, two of which were weather in that it poured for two of the days and co op rules that HAD to be adhered to. These facts did not deter the guys in any way as they adapted to any situation, ready to work and get the job done in the requested time. I would like to add that your foreman Danard (sp) in particular did an excellent job! He kept us apprised of every step whether it be they were running late due to weather or making sure we had seen something that might be of sentimental value that was possibly missed.
To you Josh and the team at Address Our Mess: Danard, Robert, Robert (there were two), Ben, Juan, and Alex, thank you and JOB WELL DONE!hoarding testimonial District Of Columbia
~ Freddye, Washington DC
hoarders testimonial PennsylvaniaHi Jon,
Thank you again for the fantastic job you and your team did for me. Words can not express the gratitude I have for all of you for giving me back my life. You will be happy to know the sign if off my door and I rented a rug doctor and the carpet stains are all gone. Also that flying bug spray I bought did the trick there are no more flies. The township health and fire officers were extremely impressed at the job you did and they asked who did the clean up. I provided them with your business information and they have you as a recommendation to others who are in needed of clean up services. hoarders testimonial Pennsylvania
~ Karl, Pennsylvania
 

hoarders testimonial PennsylvaniaDear Megan and Josh:

I wanted to write to you to tell you how pleased I was with the job Darnel and his crew did with the clean out of my relative’s home, one that was severely compromised by decades of hoarding and by dozens of cats. 
I am a physician who is accustomed to being in control and guiding people through difficult, sometimes life-altering, decisions.  However, nothing could prepare me for dealing with this situation, one in which I had no control and was completely dependent upon the honesty, integrity, and guidance of others.  I am very glad that I happened to call your company first.  Both you and Josh were very patient with my many questions.  I was skeptical at first about bringing strangers into such a difficult and sensitive situation, and I felt many times like pulling back.  However, with each call and email, you increased my confidence to the point where I committed to the process.  Naturally, I still had concerns, but they disappeared immediately upon meeting Darnel and his crew and watching them work as hard as they did.  They were as respectful to me and to the property as I imagine they would be to their own homes and family.  They took time to find items (pictures and documents) that we needed to salvage.   Further, Darnel gave me very useful suggestions as to how to proceed after the clean out.  He and his crew were consummate professionals.  I am forever indebted to them for helping me through this, and I am honored to now call them friends.    
 
I hope you will use this letter to help others who are facing a similar situation.  While they may feel overwhelmed, I can assure them, based upon my first-hand experience, that they can trust you and your company to expertly and respectfully guide them though it. hoarders testimonial Pennsylvania
~Christopher, Pittsburgh, PA
 
hoarders testimonial PennsylvaniaDear Josh,
After two days I still can’t come up with the right words to express my gratitude for all of the help your company provided us.
From my first phone call and your response to “clean up” days to final cleaning every person I have had contact with have been nothing but caring.
You and Megan made yourselves available 24/7 for any questions or concerns I had.
Dennard, Travon and Dennis did an outstanding “clean up” and then the final washing/sanitizing the walls, etc. Not only was their work outstanding the care and compassion they showed me made me feel like family was here helping out.
Dennard went out of his way to make sure I sat down and did not over due it. His words were always respectful and helpful. He even let me cry on his shoulder if I needed to.
I am forever grateful for the service you provide and the caring and compassionate way the work is done.
If you ever need a recommendation or someone who wants to talk to someone who has been through a “clean up” please feel free to contact me.
As I said in an earlier email, I will be thanking you for the rest of my life and your response was to wait until after the work was done. Well the work is done and I will be thanking you for the rest of my life.hoarders testimonial Pennsylvania
~Louann, PA

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