Clutter Cleaning FAQS

Frequently Asked Questions about Clutter Cleaning.

What are your certifications?
Address Our Mess is a proud member of NAPO (The National Association of Professional Organizers). Our certified technicians are also trained and certified through Cory Chalmers, chief resident expert on the hit A&E television series Hoarders. While your clutter cleanup project may not be as extreme as cases featured on the television show, you can assure that our staff will be fully equipped and capable of handling all of your clutter cleaning services.

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What are the costs associated with clutter cleaning?
Clutter cleanup services vary dramatically from case to case. Address Our Mess will provide a n estimate for all of our clients to provide a fair and accurate assessment on how much your project will cost. Our certified technicians will explain in detail what services will be performed during your project. A final total will be agreed upon at the end of the estimate.

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Do you throw all my Clutter away?
Address Our Mess helps you organize and sort all of your clutter. While throwing certain items away may be necessary, we will never come into a project with the intention of throwing every item away. Our technicians work very closely with you to ensure all of the items in your home are properly handled.

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What will you do with all of my clutter?
Address Our Mess has a three step clutter cleaning process:

  • Keepsakes
  • Donations
  • Trash

Amongst the clutter are precious keepsakes and valuables. Our technicians will work intimately with you to ensure all of your valuables are accounted for and recovered. While sorting we will also offer you the opportunity to donate items that are no longer of use to you. Old clothing, toys, and books are popular items that tend to overstay their welcome within the home. When keepsakes and donations are set aside, we will also help you dispose of trash and unnecessary items in the home.
Please call us at the number above for assistance in hoarding clean up.

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Is my clutter considered “hoarding”?
Clutter can turn to chaos much easier than you think. There are different levels of clutter and hoarding. Regardless of whether or not a situation is labeled “hoarding”, identifying the issue is the most important step of cleaning out your clutter. By contacting a clutter cleaning specialist, our techs will assess the situation to determine how deep the cleaning process should go.
To determine which level your clutter cleaning project may be, visit our Levels of Hoarding/Clutter table.

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Do your employees keep my information confidential?
Address Our Mess will never share your information with anyone under any circumstances. Our staff will complete your project using unmarked vehicles, equipment and uniforms. Our case managers (Josh Rafter, John Shubin, and Jeff Cohn), along with the rest of our staff, are certified through NOVA (National Organization for Victims Rights). They are trained not to discuss the details of any project to anyone under any circumstances and handle all sensitive issues with compassion and understanding.

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Do you perform background checks on your employees?
Yes. All of our techs undergo rigorous background evaluations before being hired with Address Our Mess. It is important that you feel comfortable with and confident in our staff during your clutter cleanup project.

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Is Address Our Mess insured and bonded?
Yes. Address Our Mess and our employees are fully insured, granting you peace of mind during your clutter cleaning project. A listing of certifications and insurance is available upon request.

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For more information about Address Our Mess, hoarding clean-up and other clean up services we provide, please call us at the phone number at the top of the page, 24 hours a day, 7 days a week, or fill out our contact form.